Armando Gomez

Network & Systems Technician

Laredo Police Department — Real-Time Crime Center

Jan 2025 — Present · Laredo, TX

• Troubleshoot LAN/WAN anomalies — packet loss, latency, DNS failures — on 24/7 public-safety infrastructure supporting active 911 operations.
• Engineered and deployed the RTCC Analytics Dashboard as a full-stack production web app with role-based access for 14+ analysts.
• Monitor live traffic, perform root-cause analysis, and coordinate multi-vendor resolutions inside a restricted enterprise environment.
• Pilot drone systems for aerial reconnaissance, delivering real-time situational intelligence to dispatch and field officers.

ITV Technician III / Technical Systems Support

Laredo Independent School District

2018 — Jan 2025 · Laredo, TX

• Maintained AV, broadcast, and network-connected systems across district-wide facilities for live administrative and instructional workflows.
• Supported hardware health monitoring and coordinated escalations across 100+ endpoints at multiple campuses.

Chief Photographer / Technical Workflow Lead

KGNS-TV (Gray Television)

Mar 2015 — Jan 2018 · Laredo, TX

• Directed technical production workflows: camera networks, satellite uplink rigs, NLE systems, and media ingest pipelines.
• Diagnosed field equipment and connectivity faults under breaking-news deadlines, resolving 3–5 technical failures weekly.